Usually you will receive this message in error. To test, pick up a regular phone and dial your local Vance.Net connection number and see if you hear a high pitched tone. If you do hear a busy signal, please let us know as soon as possible with the number you dialed, and the time it occurred so we can look into it. If you do not hear a busy signal go through the below steps.
If your modem is plugged into a PBX or digital phone system you will usually get a busy signal. Since this may in itself cause damage to your modem, a modem should only be plugged into a regular phone line as you would a fax machine. Sometimes, you can plug a modem into a multi-line phone system, but you must dial a 9 or similar number to get an outside line. To do this
If your phone line is setup for pulse dialing and your modem is using tone dialing, you will get a busy signal. To change your modem to dial pulse dialing, click on My Computer, Dial Up Networking then right click on your Vance.Net connection and select properties. Under the phone number, check the box that says use area code and dialing properties. Click ok, then double click your connection and select Dialing Properties. On that screen, you can change your modem from tone dialing to pulse dialing. Then click Ok and try your connection again.
If your modem is dialing the incorrect phone number it will cause you to have a busy signal. Go to My Computer, Dial Up Networking and double click on your connection name. You will see the phone number the modem dials towards the bottom of the screen. Ensure this is the correct phone number and that it is not dialing a 1 or area code when it is not necessary to do so from your location. To change your phone number, go to My Computer, Dial Up Networking, right click on your connection and select Properties. Change your number at the top, click OK, then close Dial Up Networking and My Computer.