Information about our current network status will be posted on the main home page (www.vance.net), however this section will guide you through troubleshooting various internet problems.
The latest version of some of the most popular internet software may be found on several web sites, such as www.downloads.com and www.filehippo.com
If you already know how to setup your account and all you need are our server settings and phone numbers, they may be found here.
I get an error message saying it cannot communicate with the modem.
I get an error message saying it could not negotiate a compatible set of network protocols.
I get an error message saying the remote computer is not answering.
It only keeps asking me for my password, or says my username or password is invalid.
I do not have the option to save my password, or the option does not work.
There's nothing wrong with my modem, I always get connections of 57,600 or 115,200.
I get an error message saying the modem is busy or not responding.
It takes a long time for me to get connected to the internet.
I receive an error message saying the server is not available.
When I go to a particular web site, my username and password does not work.
When I go into my e-mail, it asks for a name and password, what is my name and password?
When I go into my e-mail, it asks for a name and password, how can I save my password?
What is the difference between a personal page and a business page?
How do I create my own domain name? For example www.vance.net?
I have a web page with another service, can I have it transferred to Vance.Net?
I have a domain name with another service, can I have it transferred to Vance.Net?
Most of the problems listed below are linked directly to Microsoft's support site. You may see a similar list of errors on their support site at support.microsoft.com and search for keyword DUN. We have compiled a small listing of some of the more important ones here for your viewing pleasure.
How to Remove and Reinstall Dial-Up Networking and TCP/IP Files
Cannot find a device file that may be needed to run Windows or a Windows application.
How to Start Dial-Up Networking Connection Using Command Line
Err Msg: RNAAPP (or MSIMN) Caused an Invalid Page Fault in Module <Unknown>
Multiple Dial-Up Networking Connections Have Same Extra Settings
Dial-Up Networking Automatic Redial May Stop After 15 Attempts
The Microsoft Dial-Up Adapter is not installed or is not responding properly.
Error Message: Cannot Start Verifying User Name and Password
"Navigation Canceled" Error Message After Upgrading Windows 95 to Windows 98
Windows 98/95 Year 2000 Update May Not Update Vdhcp.386 File
Windows 95 Updates May Not Install in OSR 2.1 or 2.5 with USB Supplement
Note that many of these solutions require advanced Windows knowledge and that changing the wrong settings in your Windows programs may cause it to not function properly. Although we have tried hard to verify that the information in these documents is correct, Vance.Net does not make any warranty claim as to the accuracy of these documents, and can not take any responsibility if any of these cause your computer to malfunction. If you do not feel comfortable diagnosing or fixing your problem, feel free to give us a call. Sometimes, it is best to have a trained technician look at your particular situation to see what is causing the problem and to provide a solution.
If you have any questions that cannot be answered on this page, feel free to give us a call during regular business hours (Monday-Friday 8:30am-5:30pm) to talk to one of our skilled technical support specialists at (252) 430-0058. You may also send email to support@vance.net.